Guest Experience Manager - Luxury Hospitality Leadership Role

Join Accor, a global leader in hospitality, as a Guest Experience Manager in the heart of Bali’s most exclusive destinations. This is your opportunity to shape unforgettable guest journeys in world-class resorts, where luxury meets authentic Balinese hospitality.

As a Guest Experience Manager, you will be the voice of the guest, ensuring every detail of their stay is perfect. You will work closely with our luxury resorts in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung to create exceptional guest experiences that leave a lasting impression.

In this role, you will have the chance to grow and develop your leadership skills in a dynamic and fast-paced environment. You will be part of a global team, working with the best in the industry to deliver outstanding guest experiences.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage the guest experience across all touchpoints, ensuring consistency and excellence in service delivery.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Monitor and analyze guest feedback and performance metrics to identify areas for improvement.
• Lead and mentor a team of guest experience specialists, fostering a culture of excellence and continuous learning.
• Collaborate with department heads and senior management to align guest experience initiatives with business objectives.
• Stay up-to-date with industry trends and best practices in guest experience management.
• Represent Accor at industry events and conferences to share insights and best practices.
• Ensure compliance with all relevant laws, regulations, and company policies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 5 years of experience in guest experience management in a luxury hospitality setting.
• Proven track record of successfully managing guest experience programs and initiatives.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Knowledge of hospitality software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Certification in guest experience management or a related field is a plus.

🛠️ Keahlian

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