Service Coordinator (Simpro Expert) - Remote from Bali

Cooee Inc · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8,000,000 - 12,000,000
Cooee Inc is seeking a dedicated Service Coordinator to join our team. This role is perfect for individuals with a passion for customer service and a knack for problem-solving. You will be responsible for managing and coordinating customer service operations, ensuring high levels of customer satisfaction. This position offers a competitive salary and the opportunity to work remotely from Bali.

📋 Tanggung Jawab Pekerjaan

Manage and coordinate customer service operations to ensure high levels of customer satisfaction.,Respond to customer inquiries and complaints in a timely and professional manner.,Monitor and analyze customer service data to identify trends and areas for improvement.,Develop and implement customer service strategies and initiatives.,Train and mentor customer service staff to ensure consistent service quality.,Collaborate with other departments to ensure seamless customer service experiences.,Maintain accurate and up-to-date customer records and service logs.,Stay up-to-date with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Customer Service, or a related field.,Minimum of 3 years of experience in customer service or a related field.,Proven track record of managing and coordinating customer service operations.,Strong problem-solving and analytical skills.,Excellent communication and interpersonal skills.,Proficiency in English, both written and spoken.,Familiarity with customer relationship management (CRM) software is a plus.,Ability to work independently and as part of a team.

🛠️ Keahlian

Customer service managementCRM softwareData analysisProblem-solvingCommunicationTeamwork
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