Customer Service & Sales Representative - SAR GraPARI Batam Center

Join Infomedia Nusantara as a Customer Service & Sales Representative at our SAR GraPARI Batam Center and play a pivotal role in delivering exceptional service while driving sales growth. This contract position offers a dynamic work environment where you'll interact with customers daily, ensuring their needs are met with professionalism and enthusiasm. Located in the vibrant city of Batam, you'll be part of a team that values innovation and customer satisfaction.

As a Customer Service & Sales Representative, you'll be at the forefront of our customer interactions, providing top-notch service and driving sales. You'll use tools like CRM systems, telephony software, and data analytics to manage customer inquiries, process transactions, and identify sales opportunities. This role is perfect for someone looking to make a difference in customer service while contributing to sales growth.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by addressing inquiries and resolving issues promptly and professionally.
• Drive sales growth by identifying and pursuing new business opportunities.
• Manage customer data and transactions using CRM systems and telephony software.
• Collaborate with the sales and marketing teams to achieve targets and objectives.
• Analyze customer data to identify trends and improve service offerings.
• Ensure compliance with company policies and procedures.
• Train and mentor new hires to maintain high service standards.
• Maintain a clean and organized workspace.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service and sales.
• Proven track record of driving sales growth in a similar role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems, telephony software, and data analytics tools.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Fluency in Indonesian and English.
• Valid SIM card and reliable transportation.

🛠️ Keahlian

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